Privacy Policy for MAND AAC App

Effective Date: 2025-04-11

Last Updated: 2025-04-11

Bright Balloons Inc. (‘we’, ‘our’, or ‘us’) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and disclose your information when you use the MAND AAC App (‘the App’), a communication support tool designed primarily for children, including those with special needs.

1. Information We Collect

• Personal Information

       – Full name of the user

       – Date of birth

        – Email address or parent/guardian’s contact (if provided during registration)

• Usage Data

        – Custom AAC content (e.g., saved phrases, images, voice recordings)

         – App interaction history and session data

• Device Data

        – Device type and operating system

        – IP address (for server communication)

       – Error logs and performance metrics

• Media Content

      – User-uploaded or captured images and audio recordings (used for personalized communication boards)

2. How We Use Your Information

• All data is stored securely in encrypted format on cloud servers and is used for the following purposes:

          – To create and maintain user profiles

          – To store and sync AAC content across devices

          –  To personalize the user experience

          – To troubleshoot errors and improve app performance

          – To provide customer support

• We do not sell or rent your personal information. We also do not use your data for advertising purposes.

3. Data Retention

• We retain user data for as long as the user actively uses the app. If an account becomes inactive for 12 consecutive months, we may delete the data unless otherwise required by law.
• Users may request account or data deletion at any time (see Section 6).

4. Children’s Privacy & Parental Consent

• This app is designed for children, including those under the age of 13. In compliance with COPPA and Google’s Family Policy, we:

       – Require parental or guardian consent before collecting any personal data from children.

        – Provide mechanisms to verify consent (e.g., parent email registration or consent through a supervising adult).

        – Do not display third-party ads or use tracking technologies targeted at children.

• If we learn that personal data from a child was collected without appropriate consent, we will promptly delete such data.

5. Permissions

• The App may request the following permissions:

         – Microphone: To record custom audio for AAC content

         – Camera: To capture images for use in communication boards

         – Storage: To temporarily store images and audio before cloud sync

• These permissions are used solely to enhance the functionality of the app and never for advertising or background collection.

6. Your Rights

• Depending on your jurisdiction (such as under GDPR or CCPA), you may have the following rights:

        – To access the personal data we hold about you

        – To correct or update inaccurate information

         – To request deletion of your data

         – To object to or restrict how we process your data

• To exercise these rights, please contact us at [Insert support email]. We will respond within 14 days.

7. Data Deletion and Account Closure

• If you would like to delete your account or request permanent removal of your data, please contact us:

          Email: Info@mandaac.com

           Phone: +1-437-998-4980

• We will verify the request and process deletion within 14 business days.

8. Third-Party Services

• We may use the following third-party services for cloud infrastructure, analytics, and crash reporting:

         – Firebase (Google) – User authentication, cloud data storage, and analytics

          – Google Analytics for Firebase – Anonymized app usage statistics

          – Firebase Crashlytics – Crash and error tracking

• These services may collect anonymized device and usage data. We ensure that all third-party providers comply with data protection laws and do not use your information for advertising.

9. Data Transfers & Storage Location

• Your information may be transferred to and stored on servers located outside your country, including in the United States. These transfers are conducted in compliance with applicable data protection regulations to ensure your data remains secure.

10. Security

• We use industry-standard encryption and security practices to safeguard your information, including:

        – Encrypted data transmission (SSL)

        – Secure user authentication

        – Regular security audits and patches

• However, no digital system is 100% secure. Please keep your login credentials safe and notify us immediately if you suspect any unauthorized access.

11. Changes to This Privacy Policy

• We may update this Privacy Policy occasionally. If we make significant changes, we will notify users through the App or by email. The latest version will always be available in the App and on our website.

12. Contact Us

• If you have any questions or concerns about this Privacy Policy or your personal data, you can reach us at:

        Bright Balloons Inc.

        Email: info@mandaac.com

        Phone: +1-437-998-4980 

        Website: www.mandaac.com